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What You'll Bring:
- Must be graduating by June 2026 or earlier
- Pursuing an associates or bachelor's degree in Marketing, Communications, Journalism or related field.
- Proficient in Microsoft Office
- Must have good presentation skills with the ability to interact effectively and professionally with various people/groups
- Must have above average verbal and written communication skills, in addition to excellent listening skills
- This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week
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- We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your development in:
- Experience using Google Analytics and/or Salesforce
Impact you'll make:
- Optimize the current knowledge base utilized by operations using modern methodology and techniques.
- Perform ongoing keyword discovery, expansion and optimization
- Provide recommendations for changes to the knowledge base, including content, linking and other factors, to improve efficiency and searchability of the information
- Utilize Google Analytics and other tools to identify trends, patterns and pain points for the agent experience with the knowledge base
- Adjust content/knowledge articles and search criteria based on trends to allow for efficient use of the knowledge base by all agents
- Design and develop clear and easily consumable knowledge articles to ensure business unit compliance with company policies and federal/state laws
What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation - we're consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.
Our Summer Internship Program will allow you to use & develop the skills you've learned in school while participating in engaging events such as: career development workshops, networking events, and guest speakers throughout this paid 12-week internship beginning in May or June 2025, depending on academic calendar.
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
TransUnion's Internal Job Title:
Intern, Business Operations