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Business Operation Specialist

AT TransUnion
TransUnion

Business Operation Specialist

Hong Kong

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What We'll Bring:
At TransUnion, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology

The Member Engagement and Support team is a client facing group providing support services to members of TU. The team is responsible for answering member's enquiries, handling feedback, and addressing complaints. This role is responsible for providing backend support with regards to member engagement, assisting team with the handling and addressing of member enquiries, performing system record checking, and various task as assigned.

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What You'll Bring:
  • University graduate in related disciplines or other relevant qualifications
  • 3 years of experience in banking/finance industry is preferable
  • Good operation risk awareness
  • Good interpersonal and communication skills
  • A team player enthusiastic, creative, confident, and strong sense of subject matter owner
  • Excellent in MS Word and Excel Processing
  • Proficiency in Salesforce / Credit Data Smart (CDS) will be an absolute advantage
  • Experience as a project leader in small-to-medium scale projects will be an advantage
  • Fluency in written and spoken Chinese and English
Impact You'll Make:
  • Responsible for internal projects including project /systems implementation, workflow design, and process re-engineering in various internal operations areas
  • Manage all project documentations and data for audit purpose
  • Participate in User Acceptance Testing and well document the test result for sign off purpose
  • Act as a first line support of member's enquiries and ensure responsive problem solving
  • Provide support and assist the Operations team on daily jobs/orders
  • Perform general ledger and system record checking/ reconciliation
  • Proactively learn and grasp latest job knowledge to facilitate daily operation needs
  • Carry out any ad-hoc duties as assigned
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion's Internal Job Title:
Analyst, Business Operations

Client-provided location(s): Hong Kong
Job ID: transunion-19030288
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
    • Pet Insurance
  • Parental Benefits

    • Adoption Assistance Program
    • Fertility Benefits
    • Family Support Resources
    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Some Meals Provided
    • On-Site Cafeteria
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Personal/Sick Days
    • Volunteer Time Off
    • Unlimited Paid Time Off
    • Paid Holidays
    • Paid Vacation
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Financial Counseling
    • Company Equity
  • Professional Development

    • Leadership Training Program
    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Associate or Rotational Training Program
    • Learning and Development Stipend
    • Promote From Within
    • Lunch and Learns
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

Company Videos

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