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Bilingual Voice Agent, T&E Call Center Operations-Remote

AT TransUnion
TransUnion

Bilingual Voice Agent, T&E Call Center Operations-Remote

Santa Ana, Costa Rica

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What We'll Bring:
This is a position for a Bilingual English-Spanish Call Center Representative in Costa Rica. The position is remote - WFH Previous experience in a Call Center environment is required. Training will be provided for T&E services and tools

What You'll Bring:

The Tenant and Employment (T&E) Voice Office Operations Representative is responsible for answering inbound phone calls for all T & E products. The Voice Operations Rep will support customers and consumers who use T&E services to screen individuals for rental housing and employment opportunities.

  • 1-3 years of experience in an operations job role, including inbound voice customer care/support.
  • Highest level of formal schooling for the specific region (High School Diploma).
  • Excellent Spanish verbal, written and interpersonal communication skills, with a good command of English
  • Moderate skills in Microsoft applications
  • Must be self-motivated and a self-starter.
  • Demonstrate attention to detail in all work completed.
  • Proactively works to improve knowledge and adherence to company processes and procedures.
  • Collaborates well with others in a team-oriented work environment.
  • Adapts well to change and can adjust priorities as needed.
  • Displays time management skills.
  • This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.
Impact You'll Make:

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  • Maintains a consistently high level of knowledge regarding T&E products, services, and tools.
  • Understands and consistently demonstrates knowledge of specific T&E business processes when performing all voice operations work.
  • Maintains a solid understanding of U.S. credit/financial principles and knowledge of USA criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts.
  • Adheres to established processes and procedures when responding to support phone calls.
  • Works with QA and team leaders to improve individual performance based on feedback and coaching to ensure high-quality work product is delivered to T&E customers and consumers.
  • Manages individual performance for aux time usage and adherence to schedules.
  • Performs other duties as assigned.
  • Must work U.S. business hours in support of U.S. customers and consumers.
  • Must be open to weekend shifts during U.S. business hours to support U.S. customers and consumers.
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Rep I, Consumer Operations Support

Client-provided location(s): Lagunilla, Heredia, Costa Rica
Job ID: transunion-19032235
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
    • Pet Insurance
  • Parental Benefits

    • Adoption Assistance Program
    • Fertility Benefits
    • Family Support Resources
    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Some Meals Provided
    • On-Site Cafeteria
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Personal/Sick Days
    • Volunteer Time Off
    • Unlimited Paid Time Off
    • Paid Holidays
    • Paid Vacation
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Financial Counseling
    • Company Equity
  • Professional Development

    • Leadership Training Program
    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Associate or Rotational Training Program
    • Learning and Development Stipend
    • Promote From Within
    • Lunch and Learns
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

Company Videos

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