Back Office Operations - Rep II

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What We'll Bring:
&bull Will be working in consumer dispute & Email operations process
&bull Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
&bull Ensure all emails are responded to correctly and completely within the prescribed SLA
&bull Must be able to draft responses independently as template responses are to be used selectively
&bull Identify & escalate probable escalations or sensitive issues for faster resolution
&bull Working on multiple applications and preparing credit report post analyzing complaints
&bull Regularly interacting with Member bank representatives and direct consumers/entities through phone/email and fast-track resolution of disputes/complaints

• Minimum Graduate degree in any stream
• Must have minimum 3-6 years of experience in 'Banking operations' or BPO or the BFSI industry.
• Excellent communication skills (English) both verbal and written
• Good command over spoken Hindi should be able read and comprehend consumer complaints in Hindi.
• Able to work in fast-paced energy, flexible and should be able to handle workload
• Should have handled escalation/complaint desk related to banking or insurance products
• Strong Customer centric service attitude, analytical, and creative problem-solving skills are required
• Experience in Credit Bureaus would be preferred
• Strong Team player
• Good knowledge of MS - office

• Should be comfortable to work under Access Restricted Area which is implemented across India GCC.