Application Support Technician

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What We'll Bring:
Application Support Analyst - Working 24X7 Supporting Java, .net Technology Platforms, Deployed in Docker, K8. Well Versed in Linux and SQL. IM and Maintaining the Applications and monitoring through Different Monitoring Tools.

What You'll Bring:

• The Associate responsible for supporting and maintaining TransUnion's mission critical production business environment in 24x7 rotational shifts.
• Should have excellent incident management skills which involves identification, triaging and resolving incidents.
• Should have good exposure to problem & change management.
• Excellent Communication, Interpersonal skills.
• Excellent Working knowledge in LINUX, SQL, SPLUNK, Grafana and Various other monitoring Tools. (AppDynamics, SPOTFIRE)
• Working Knowledge in Docker, K8, Devops Tools
• Working knowledge in AWS, Cloud Environments
• Should have knowledge in Unix shell scripting, Cron, Batch Jobs and Abinitio Technology
• This position requires frequent interaction with other support teams and vendor. Hence excellent verbal and written communication is expected.
• Perform pre- and post-release validations to ensure production stability and successful change implementation.
• Shell Scripting, Python, Automation is an added advantage
• Experience in Cloud Platforms.
• Any Certifications (Technical) or Process is must. (Lie ITIL etc.)

• 3 - 5 years of experience in Application Support is essential for this position.
• Excellent hands on experience in Linux is preferred.
• Solid understanding of ITIL processes like incident, Problem and change management.
• Prior experience in ticketing tools like Remedy/Service Now is essential.
• Prior Automation Experience, Even Small or Medium sized Tasks is added advantage.
• Candidates currently supporting cloud-based applications is an added advantage.
• 24X7 Support is Mandatory.