To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we're looking for

Operational controls, risk and compliance management are the foundation to operational excellence. The role of the Operations Manager - Compliance and Controls works within the First Line of Defense to develop and ensure controls and process disciplines are rigorously maintained and continually enhanced through risk assessments, controls testing, quality assurance, root cause analysis and metrics reporting.

This position leads and manages a team of operations analysts tasked with driving solutions for stronger process documentation and controls related to banking operations areas including Mortgage Lending and Servicing Operations, Commercial Lending Operations, and Deposit Operations.

Key activities include championing the design of efficient and effective internal controls, collaborati9ng with the operations teams to minimize risk exposure, leading team to execute on self- assessments and identify gaps, improving process documentation, facilitating risk and compliance remediation, and supporting internal and external audits/examinations.

What you'll be doing

• Anticipate first line business needs and proactively identify opportunities to strengthen the operational control environment through actionable insights, while balancing risk mitigation with customer service considerations.
• Facilitate the early identification of gaps and drive solutions focused on minimizing audit findings that result in issuance of corrective action plans caused by inadequate internal processes, systems, or human errors.
• Work as part of the Operations Controls management team to design the department's controls testing methodology, establish annual review scopes, and develop metrics for reporting results to senior management. Build control testing steps for assigned areas, ensuring compliance with regulatory and operational risk controls standards.
• Manage assigned staff to ensure timely execution of control review assignments and deliverables. Partner with first line business unit leaders and fulfilment vendor partners to review testing results and implement any required changes.
• Responsible for the development of a procedure tracking and distribution framework for banking operations areas. Supervise staff assigned to write procedures and ensure documentation produced accurately reflects control steps, policy, and regulatory requirements.
• Effectively manage team to serve as the key point of contact for audit requests for the banking operations areas. Manage assignment of specific item requests to the appropriate operations area(s) and ensure delivery to requestor(s) by the due date.

Qualifications/ What you bring
• Bachelor's degree required or equivalent experience
• 5+ years of relevant work experience (in similar field and/or industry)
• Intermediate Proficiency with Microsoft Office including Word and Excel
• Advanced knowledge of lending and deposit operations management and compliance controls. Completion of CRCM level coursework is a plus.
• Self-starter with the ability to challenge and influence, build trusted relationships, deal constructively with conflict, problem solve/troubleshoot issues for themselves and others, and adapt to an environment involving multiple and simultaneous deliverables
• Excellent organizational, communication, documentation, and project management skills

Added bonus if you have
• Proven experience independently assessing new areas and processes, identifying, and mitigating operational and compliance risks

What We'll Bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Vehicle purchase & lease programs
• Comprehensive health care and wellness plans for your entire family
• Flextime and virtual work options (if applicable)
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Flexible spending accounts
• Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.