Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us.

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!Our people make all the difference in our success.An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

• Successfully lead a team of mortgage operations staff.
• Provide training, support, and guidance to team members, as appropriate, to assist with individual development.
• Hire, onboard, and conduct new team member training, as needed.
• Memorialize processes and procedures for tasks overseen by the mortgage operations and servicing team.
• Oversee the daily mortgage servicing operations by developing and/or refining operational tools, processes & procedures, information flows, etc.
• Review, implement and test/audit mortgage output services (ex. Statements, letters, reports)
• Manage established Service Level Agreements with subservicing vendor and provide clear communications on positive and negative events related to service levels.
• Review, approve, test/monitor and track subservicing vendor systems' parameter settings and operational controls and lead remediation efforts, when necessary
• Provide management information related to mortgage servicing production environment
• Make recommendations regarding vendor partner product and service offerings and feature/function enhancements, including serving as subject matter expert for business requirements
• Act as primary mortgage servicing point of contact for audits and regulatory examinations, working directly with the Bank's Operational Controls team and the subservicing vendor.
• Manage control environment around mortgage servicing
• Partner with various bank departments by providing product/process knowledge to create/improve deposit origination and servicing process.
• As a senior leader, support the Mortgage Originations team by reviewing and approving appraisals, issuing final underwriting approval, reviewing initial closing disclosures, etc.

• High School Education or Equivalent
• 10+ years of relevant work experience (in similar field and/or industry]
• Knowledge of mortgage compliance and regulatory requirements
• Industry experience
• Underwriting experience
• Experience managing a team

• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Flextime and virtual work options (if applicable)
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Flexible spending accounts
• Relocation assistance (if applicable)