Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
Who we're looking for
Toyota's Digital Customer Experience - Digital Dealer Products Department is looking for a passionate and highly-motivated IT eCommerce Program Manager.
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The primary responsibility of this role is to lead/manage the development and operations of the Toyota consumer facing eCommerce applications to provide our customers the ultimate user experience.
Reporting to the IT Product Development Senior Manager, the person in this role will lead and manage the development and optimization of our eCommerce platforms. The ideal candidate will be responsible for overseeing the end-to-end product lifecycle, from concept to delivery, ensuring that the platforms exceed customer needs, perform efficiently, and drives revenue growth. This role requires a blend of technical knowledge, business acumen, and exceptional project management skills to coordinate teams, manage stakeholders, and deliver results.
What you'll be doing
- Develop and maintain the eCommerce product strategy and roadmap in partnership with the business division and architecture/platform/engineering teams, aligning with business goals, market trends, and customer expectations.
- Work closely with cross-functional teams including architecture/platform/engineering, design/development, marketing, and sales to ensure product alignment with customer needs and business objectives.
- Provide guidance and leadership to IT product owners to inspire the ultimate user experience.
- Manage direct reports by aligning their goals and objectives to meet the planned roadmap outcomes.
- Ensure the team is following the Toyota Agile delivery processes.
- Monitor and manage the development quality and provide vendor management direction when needed.
- Provide inspiration daily to motivate and inspire the entire team and remove any impediments.
- Maintain a culture of innovation always challenging what's possible to exceed our customer's expectations.
- Serve as a bridge between business and technical teams, ensuring that product requirements are well understood, and technical solutions are feasible. Collaborate with IT teams to ensure the platform's scalability, security, and performance.
- Utilize customer feedback, analytics, and market research to prioritize features and improvements that drive user engagement, conversion rates, and customer satisfaction.
- Stay up to date with industry trends, emerging technologies, and best practices to continually enhance the e-commerce experience and internal processes.
What you bring
- Passion for creating exceptional customer experiences and optimizing the buyer's journey.
- Strong experience managing eCommerce platform operations with all aspects of eCommerce: conversion rates, site performance, site availability, SEO, SEM, customer journey optimization etc.
- Advanced experience with eCommerce site designs and operations.
- Expert knowledge managing multiple product owners and providing direct report leadership.
- Ability to create and maintain product strategy and roadmaps for the eCommerce platform.
- Proven ability to lead cross-functional teams utilizing an agile delivery framework.
- Familiarity with web technologies, e-commerce platforms (e.g., Magento, Shopify, WooCommerce), content management systems (CMS), and experience with APIs, databases, and cloud solutions.
Added bonus if you have
- Familiar with Adobe eCommerce and Adobe AEM a plus.
- Experience in optimizing conversion rates, A/B testing, SEO best practices, and integration with third-party tools (e.g., payment gateways, CRM systems).
- Automotive parts data experience a plus.
- Experience working with automotive dealerships a plus.
- eCommerce search optimization experience a plus.
What we'll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
- A work environment built on teamwork, flexibility and respect
- Professional growth and development programs to help advance your career, as well as tuition reimbursement
- Team Member Vehicle Purchase Discount
- Toyota Team Member Lease Vehicle Program (if applicable)
- Comprehensive health care and wellness plans for your entire family
- Flextime and virtual work options (if applicable)
- Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
- Paid holidays and paid time off
- Referral services related to prenatal services, adoption, childcare, schools and more
- Flexible spending accounts
Belonging at Toyota
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.