Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us.
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us.
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Who we're looking for
Toyota Motor North America Lexus Eastern Area office is looking for a highly motivated and qualified Field Technical Specialist.
The primary responsibility of this role is to promote customer satisfaction by providing direct "hands-on" support and assistance to dealers and technicians in diagnosing and resolving customer technical concerns. The position promotes the quick resolution of product problems and support future product improvements through timely and accurate daily, weekly, and monthly reporting of technical concerns. This position maximizes the customer ownership experience, future product sales, departmental goals and profitability of the dealer and Lexus. Additionally, a key component of this role includes an ability to impact change and help drive desired workplace culture and ensure customer engagement and loyalty.
Reporting to the Technical Services & Customer First Manager, the person in this role will support the Lexus Eastern Area's objective to provide industry leading dealer hands on technical support by managing available resources and implementing processes for which results can be recognized. Prioritizing customer satisfaction and brand loyalty, the FTS works to guide the dealership in consistent repair procedures set forth in our Fix It Right The First Time (FIRTFT) protocol ensuring proper repairs are executed. FTS is the in-market liaison for Lexus when there are requests for technical support.
What you'll be doing
- Provide highly skilled consulting and hands on diagnostics to Lexus dealer service personnel.
- Communication with dealership personnel to address customer satisfaction opportunities.
- Administer and guide dealership personnel regarding business operations.
- Administer programs for which Lexus repair and safety procedures exist along with Warranty procedures.
- Assist with National Center for Dispute Settlement and Legal requests for technical assistance.
- Manage and monitor technical communications between Lexus and the dealerships.
- Collaborate and assist with Area team members to address technical needs.
- Support dealership retention and recruiting of technicians.
- Provide timely and effective feedback on product quality through internal reporting.
What you bring
- Associate´s or equivalent certificate degree (or higher), or extensive experience in automotive operations.
- Detailed knowledge of automotive diagnostic methods and procedures: intermediate.
- Technical diagnostic, analytical, and problem-solving skills.
- Hands on technical experience.
- Ability to coach and train dealership personnel.
- Automotive dealership operational experience at dealer and/or manufacturer.
- Certifications from any manufacturer program.
- ASE Master Technician certification.
- Proficiency in Microsoft Office programs (Word, Excel, PowerPoint and Outlook).
- Ability to travel up to 75% of the time.
- This position requires driving. A motor vehicle record that's acceptable by company standards is required for this position.
Added bonus if you have
- Bachelor's Degree
- ASE advanced certifications (L1, L3, L4).
- Lexus Diagnostic specialist or Toyota Master Diagnostic Technician specialist.
What we'll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
- A work environment built on teamwork, flexibility, and respect
- Professional growth and development programs to help advance your career, as well as tuition reimbursement
- Team Member Vehicle Purchase Discount
- Toyota Team Member Lease Vehicle Program (if applicable)
- Comprehensive health care and wellness plans for your entire family
- Flextime and virtual work options (if applicable)
- Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
- Paid holidays and paid time off
- Referral services related to prenatal services, adoption, childcare, schools, and more
- Tax-Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA
The annual base salary range for this position is $103,800.00 - $168,700.00
Belonging at Toyota
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.