Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us.

Customer Service Field Administrator - NY Region

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota.

As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to grow and challenge what's possible with us.

• Utilizing problem solving skills needed to help manage business priorities and prepare monthly parts and service performance and ranking reports from different data sources.
• Organizing, compiling and disseminating Parts and Service incentive tracking and ranking data to Area and dealership personnel.
• Work closely with TMNA Warranty department to process dealership left-off appeals, service history updates and other inquiries.
• Working with the District Service and Parts Managers in the communication, gathering of documents, submission and finalization of all dealership warranty labor rate increase requests.
• Handling administrative tasks for Customer Services Operations department meetings, including attending local meetings, preparing meeting recap notes, assisting with event planning, catering, and conference room scheduling.
• Helping to facilitate inquiries and requests from dealership Program Coordinators related to training and certification.
• Managing dealership correspondence, including preparing and sending monthly Customer Service letters and emails and archiving files for the department.
• Completing budget-related activities, such as budget tracking, monitoring and reconciling expenses, and processing technical and misc. billing to parts statements.
• Supporting team members in the office when projects & initiatives require additional resources.

• Associates degree or higher or equivalent professional work experience
• Strong MS Outlook, Excel, Word, and PowerPoint skills
• Excellent organizational skills
• Strong ability to multi-task on a variety of projects
• Strong knowledge of supporting departments, organization with operations policies and procedures Added bonus if you have
• Experience with catering or coordinating meetings/luncheons

• Automotive experience at either the corporate or regional level
• Tableau Experience