Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us.
A Field Dispute Resolution Witness Analyst will provide testimony and evidence regarding vehicle repair history, dispute resolution policies, warranty policies, and legal trends regarding:
- Federal & State Lemon Law (Magnusson-Moss, Song Beverly, AB1755, SB26)
- NCDS (National Center for Dispute Settlement)/CDSP (California Dispute Settlement Program)
- Small Claims Court Process & Proceedings
- New Motor Vehicle Board inquiries
- Attorney General Case Process & Proceedings
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What you'll be doing:
- BEC case management
- Repair and inspection coordination with Field Technical Team
- Buyback case management and inventory management/tracking
- Dealer process improvements (CXi support, RO Documentation Training, Warranty Training, Legal Environment)
- Dealer indemnification request support
- Primary coordinator for Dispute Resolution, Outside Legal Counsel, and Regional Office support
- Provide support with dispute resolution/lemon law case administration and processing
- SME (Subject Matter Expert) on Toyota's Warranty Policies and Procedures and Dispute Resolution Process
- SME in in Repair Order analysis and repair classification
- Ad hoc support for Region/Area dispute resolution team
- This position will require up to 80% travel.
What you bring:
- Associate Two-Year College Degree
- Automotive experience in General Service and Operations.
- Ability to travel up to 80%..
Added bonus if you have
- Paralegal/Law Experience preferred
- General automotive retail experience/knowledge
- Automotive Lemon Law knowledge/experience
- Experience with Depositions, Trial Testimony, Legal Documentation
What We'll Bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights
include:
- A work environment built on teamwork, flexibility, and respect
- Professional growth and development programs to help advance your career, as well as tuition reimbursement
- Team Member Vehicle Purchase Discount
- Toyota Team Member Lease Vehicle Program (if applicable)
- Comprehensive health care and wellness plans for your entire family
- Flexible work options based on business needs
- Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
- Paid holidays and paid time off
- Referral services related to prenatal services, adoption, childcare, schools and more
- Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
- Relocation assistance (if applicable)
The annual base salary range for this position is $68,300.00 - $111,000.00.
Belonging at Toyota
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.