JOB SUMMARY

JOB DESCRIPTION

Operational Excellence

• Be the operational expert, being fully versed in all operational standards, policies, procedures and guidelines for all aspects of the store.
• Supervise and provide support in all operational responsibilities to ensure the timely execution of all markdowns, transfers, damages, RTVs, customer shipments and holds, replenishment, shipping and receiving, sales analysis and reporting, in order to maintain inventory accuracy and ideal product flow, and to achieve business goals.
• Manage the store uniform program including ordering and maintenance.
• Ensure maximization and effectiveness of storage & capacity of all product categories to include sales floor and back of house.
• Ensure the store is adequately prepared for trade, including execution of all start/end of day procedures
• Ensure inventory accuracy of all merchandise & other company assets (furniture, fixtures, etc.).
• Serve as store technology expert in key operational systems, including but not limited to WebApp, Tulip, Hero, radios and headsets, SAP Fiori, Aptos POS; able to utilize, trouble-shoot and train.
• Manage all aspects of online fulfillment solutions including BOSS, FarFetch, ensuring visibility to the Store Management and Corporate Teams
• Ensure proper care of all in-store devices to sustain longevity. Troubleshoot and partner with Help Desk when needed.

• Ensure disciplined, business-focused management of inventory levels and store expenses (i.e. supplies and packaging, maintenance, paid-outs, vendor billing & reconciliation).
• Manage your BOH people resources in a strategic, business-focused manner; ensure effective scheduling around product deliveries, peak periods and key events.
• Work to minimize loss due to damages, credit card chargebacks, cash control and receiving errors through proper training on and execution of operational policies and procedures.

• Lead by example and model behavior that reflects the company's core values.
• Appropriately manage conflict and take ownership for your part in the BOH team dynamic in a calm, objective & fact-based manner.
• Serve as a member of the store leadership team, including frequent collaboration with the GM and AGM.
• Set clear BOH goals & expectations, manage performance and hold people accountable to a high standard of excellence.
• In partnership with the Store Management team, support overall team performance & growth recognizing the contribution of others and celebrating success.
• Provide consistent BOH training & coaching including BOH responsibilities, company guidelines and inventory management.
• Partner with the GM to ensure effective store communications, including but not limited to cascade of key information from corporate partners & execution of team meetings.
• Display a strong commitment to self-development and growth.
• Contribute to a positive atmosphere that is fun, professional, productive and team oriented.

• In partnership with the Store Management team, work with PR/Marketing to execute special event needs; may include furniture needs, supply ordering, managing caterer & other vendors, etc.
• Understand and be able to train on the radio communication guidelines in partnership with Store Management.
• Partner with the Store Management team to resolve customer service issues, particularly in the areas of product damages, repairs, exchanges/transfers, dry cleaning, courier services, associate wardrobe, etc.
• Ensure a high level of customer service through extensive product knowledge and product ownership.
• Ensure the use of, coach and train to all technology tools available to support the customer experience

• Lead by example and model behavior that reflects the company's core values.
• Appropriately manage conflict and take ownership for your part in the team dynamic.
• Demonstrate a high degree of maturity and integrity.
• Partner with the Store Management team to ensure effective store communications, including but not limited to the cascade of key information from corporate partners and execution of company guidelines.
• Identify opportunities to support the team in delivering a transformational experience.

• Lead by example to support an environment that consistently delivers transformational customer experiences.
• Assist sales associates through communication and follow-through on customer requests to drive a transformational experience for every customer.
• Support a high level of customer service through extensive product knowledge and product ownership.
• Run product to the floor, ship product to customers, and conduct transfers and markdowns per Store Communications directives.
• Have an understanding and be able to train on the radio communication and all technology tools used in the store, using proper etiquette.
• Partner with the Store Management team to address customer service issues, particularly in the areas of product damages, repairs, exchanges and any concierge-like needs.

• At least 2 year's experience in a senior operations or stock position in a high volume, customer drive retail environment.
• Strong written and verbal communication skills
• Ability to lift heavy boxes (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend, and stand for extended periods of time.
• Strong technology skills including Microsoft Office and POS Systems
• Highly motivated, efficient,
• Excellent time management and prioritization skills
• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
• Have a desire to grow.