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Senior Manager, Retail Training, China

AT Tory Burch
Tory Burch

Senior Manager, Retail Training, China

Shanghai, China

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

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Life @ToryBurch is Special Because:

When you join us, you're joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.

  • Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
  • We have the best team in the world and believe in paying competitively and rewarding for high performance.
  • Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
  • We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sample sales.
  • We are invested in your professional growth - you'll have access to free executive coaching on-demand.

This Role is Tailor-Made for You Because:

A Day in the Life:

RESPONSIBILITIES

  • Training Implementation: Partner with regional retail leaders to deploy training programs, including new store openings, sales, service modules, and seasonal initiatives.
  • Retail Excellence: Ensure consistent and exceptional client experiences across China.
  • Coaching: Train retail managers and sales associates through hands-on observation, provide feedback, and conduct follow-up training.
  • Development Plans: Develop and monitor midterm and long-term training plans based on business needs and employee development.
  • Product Training: Collaborate with the buying team to deliver seasonal product training.
  • Special Projects: Oversee projects which including partnering with Retail team to support Retail Management Trainee project; and also partnering with Marketing and Ecommerce teams to support business and talent development, focusing on RTW Ambassador and KOS.
  • Budget Management: Regularly review and manage training budgets and costs.
  • Reporting: Provide regular updates on training progress and prepare reports for management.
  • Team Leadership: Lead and develop the training team to meet business needs.

EDUCATION & PRIOR EXPERIENCE NEEDED

  • 6-8 years' experience in training and development experience
  • Strong facilitation skills
  • Luxury retail experience & client facing role at retail setting is preferred
  • Experience planning and managing both small and largescale training events, with flawless follow-through and execution
  • Highly organized, with the ability to multitask and meet agreed deadlines
  • Ability to track and evaluate training effectiveness
  • Self-starter with a proactive approach to resolving problems and issues
  • Ability to work independently as well as in team
  • Good command of spoken & written English & Mandarin
  • 40-50% travel

To Land This Role:

Why You'll Want to Join Our Team:

How We Work Together

  • Adaptable - We change before we have to
  • Entrepreneurial - We own it
  • Collaborative - There's no "I" in Tory
  • Client & Brand Focused - We put ourselves in Tory's shoes
  • Live the Values - We show up for each other
  • Functional Expertise - We're constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

Client-provided location(s): Shanghai, China
Job ID: Tory_Burch-R0021994
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
    • Family Support Resources
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
    • Summer Fridays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Diversity and Inclusion

    • Woman founded/led

Company Videos

Hear directly from employees about what it is like to work at Tory Burch.