We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.
Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.
You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!
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Life @ToryBurch is Special Because:
When you join us, you're joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.
- Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
- We have the best team in the world and believe in paying competitively and rewarding for high performance.
- Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
- We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sample sales.
- We are invested in your professional growth - you'll have access to free executive coaching on-demand.
- We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.
This Role is Tailor-Made for You Because:
You are organized, process-oriented and will provide operational support to the Global Wholesale business units. You're also resourceful, operations-minded, and have excellent follow-up skills. You will be responsible for ensuring customer orders are allocated and ship on a timely, accurate basis.
A Day in the Life:
The typical day is... atypical. You might be allocating customer purchase orders, working with our Distribution Center to ensure all orders ship on time, or partnering with our sales and planning teams to meet our monthly forecast goals. You will be analyzing inventory levels and receipt flows to resolve order fulfillment needs. The consistent thread is that you'll be working with an amazing team of women and men who share your passion for excellence.
To Land This Role:
- 2+ years of relevant work experience, preferably in Customer Service
- Strong verbal and written communication skills
- Knowledge of Apparel Order Management systems
- SAP Knowledge, ideally in S4 is strongly preferred
- Ability to troubleshoot & research effectively
- Knowledge of order fulfillment process
- Knowledge of customer purchase orders and their specifications
- Knowledge of inventory control processes
- Proficient in Excel (beginner to moderate - experience in pivot tables, formulas)
- Strong organizational ability & detail oriented
- Strong interpersonal skills, ability to work with different organization levels
Why You'll Want to Join Our Team:
Our Global Account Services team is a dynamic group of strategic, long-range thinkers and problem-solvers focused on optimizing inventory levels across all Tory Burch distribution channels around the world. We analyze data so we can be proactive in our efforts to ensure that the right number of products and styles are available in the right markets and positioned for delivery at the right time. We are equally adept at handling day-to-day operations, ensuring all contracts are managed efficiently and accurately. If you're a detail-oriented team player who can't resist an interesting puzzle, come join us!
How We Work Together
- Adaptable - We change before we have to
- Entrepreneurial - We own it
- Collaborative - There's no "I" in Tory
- Client & Brand Focused - We put ourselves in Tory's shoes
- Live the Values - We show up for each other
- Functional Expertise - We're constantly learning and growing
#TeamTory Values
We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.
Compensation Range
The compensation range for this position is 24.00 USD - 38.00 USD. Our offer will be based on your relevant experience and work location.
Benefits Information
We offer a generous set of benefits to help you take care of your heath, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours.
Equal Employment Opportunity Statement
Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
Disability Accommodation
Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.