Youth Safety, Technical Program Manager - Trust & Safety - San Jose

You will lead key projects to close operational gaps, manage tooling and feature delivery, and support the review of new products and features to ensure they launch with the appropriate safeguards in place. You'll also support the expansion of specialized moderation workflows and develop strategies to address emerging threats - including the detection and mitigation of AI-generated child sexual abuse material (AIG-CSAM).

Please note: This role may involve exposure to discussions and content related to CSEA in the course of your responsibilities.

Responsibilities:
- Act as the delivery owner for prioritized safety initiatives, ensuring on-time execution by tracking milestones, resolving blockers, and aligning stakeholders;
- Partner with R&D and Child Safety teams to lead the development of safety tooling, system integrations, and infrastructure improvements;
- Triage bugs, feature requests, and system performance issues to ensure effective detection and moderation capabilities;
- Review Product Requirement Documents (PRDs) to identify CSEA/CSAM risks - with a focus on emerging threats like AI-generated content - and define mitigation and reporting strategies;
- Embed child safety considerations into the product development lifecycle, ensuring alignment with internal policies, industry standards, and legal obligations;
- Collaborate with Legal, Operations, Policy, and Data Science teams to expand and optimize specialized moderation workflows that support high-sensitivity content review;
- Support the design and rollout of safeguards and detection systems that prevent the dissemination of AIG-CSAM, in partnership with engineering and policy stakeholders.

Qualifications

Minimum Qualifications:
- 5 years of program management experience, preferably in Trust & Safety, Content Integrity, or Child Safety;
- Strong technical understanding (not necessarily engineering-level) to work with R&D teams on tooling, system architecture, and feature integrations;
- Experience triaging bugs, unblocking delivery pipelines, and managing complex project execution across multiple cross-functional teams;
- Familiarity with detection model operations, content moderation workflows, or ML-driven safety systems;
- Experience working with legal and compliance teams on child safety or online content regulation;
- Familiarity with CSEA/CSAM threats and related detection, moderation, and reporting systems;
- Strong stakeholder management, communication, and cross-functional collaboration skills.

Preferred Qualifications:
- Ability to assess PRDs and identify CSEA product risks, especially related to AIGC and other fast-evolving content safety challenges;
- Knowledge of global policies or regulatory frameworks related to child safety (e.g., NCMEC requirements, UK Online Safety Act);
- Master's degree in Computer Science, Information Technology, or a related technical field;
- Certifications in project management (e.g., PMP, Agile) or relevant technical fields.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $165120 - $414000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.