Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Intro
The USDS Workplace Services team is looking for a Workplace Operations Manager to lead our Office Operations team in our upcoming San Jose office. This role will partner closely with Real Estate, Human Resources, EHS, Procurement, Finance, Security, IT and other key business leaders to provide workplace services and programs that exemplifies our culture and values. You will ensure our corporate offices run smoothly and consistently, as well as support all onsite corporate events. You are the heartbeat of our organization and ensure TikTok's culture and values shine through in every aspect of our corporate office environments. This is the role for you if you are passionate about cross-functional collaboration, working globally, and organizing important information.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows an on-site work schedule that requires employees to work in the office 5 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities
- Responsible for building operations at 194,500 sq ft office in San Jose, California & Mountain View, CA (in the interim)
- Create and maintain the overall workplace services strategy and operating model, establishing the necessary processes and procedures to ensure effective and efficient day-to-day operations for the largest office in our portfolio
- Lead the Workplace Operations team consisting of workplace coordinators, workplace assistants, and other third party associate and BPO resources, ensuring the successful execution of each team member's core responsibilities, and drive continuous operational improvement in partnership with executive site sponsors and site leadership
- Manage and assist with the development of annual operating and capital budgets, financial variance tracking, and operations expenses management. Work closely with the Finance team to create and effectively manage annual site budgets based upon specific site needs and workforce projections
- Partner with the Real Estate team to seamlessly deliver new office spaces, expansions and other facilities projects, including furniture procurement, facility installs and move management
- Oversight and management of site office administration, IFM service delivery, Workplace Experience, and Food and Beverage programs within the agreed SLAs and compliance standards
- Maintain a safe and superb work environment by establishing, following, and enforcing standards and procedures; ensure compliance with legal regulations
- Partner with cross functional team members to maintain an understanding of USDS's strategy and growth projections and translate business needs into future workplace requirements
- Own, lead, and execute all corporate in-office and off-site events

Qualifications

Minimum Qualifications
- 5+ years experience in office operations and/or facilities management, including experience in budget management, contract negotiations, vendor relationship management, and event planning
- Demonstrated experience leading and developing teams, including hiring, performance management, and coaching/mentoring
- Knowledge of OSHA, EHS, FDA, and other standards and regional regulations
- Proactive customer and client service mindset with high service standards
- Strong operations and process orientation and organizational skills; passion for continuous improvement with excellent attention to detail, solid judgment capabilities, and a creative problem solver and decision maker
- A thought leader with a passion for building communities and making workplaces operate seamlessly while working quickly and efficiently against strict deadlines
- Must have a team player attitude and be willing to collaborate with others - possessing equally excellent written and verbal communication skills, and the ability to work with internal and external stakeholders

Preferred Qualifications
• Bachelors Degree
• Certifications in key standards and regulations

D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $84000 - $132000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.