Responsibilities
We are looking for talented individuals to join our team in 2025. As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with TikTok.
The E-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth can not be underestimated.With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our E-commerce GnE team in the US, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users. We aim to deliver high quality products together with a unique customer experience via TikTok.
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Governance and Experience (GNE) Team is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. The Service and Support Center Team under GNE is a team to focus on the service and support fulfillment for all TikTok Shop users, enhance their experience and facilitate their shopping and business operations capability on our platform. We strive to build a high quality and productive organization that helps deliver value and win the trust of our internal and external users.
We are looking for a highly motivated Workforce Management (WFM) Analyst to join our team and help optimize resource planning, forecasting, and real-time operations management across our global sites. This role offers an exciting opportunity to gain hands-on experience in capacity planning, data analysis, and strategic workforce optimization while working in a fast-paced e-commerce environment.
We are looking for talented individuals to join our team in 2025. As a graduate, you will get unparalleled opportunities for your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with TikTok.
Successful candidates must be able to commit to an onboarding date by the end of year 2025.
Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible.
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.
What You'll Do
- Work with global teams to plan and execute workforce strategies for customer support operations.
- Analyze business trends to forecast staffing needs, optimize scheduling, and improve service levels.
- Collaborate with stakeholders (e.g., operations, product, and data teams) to ensure smooth workforce planning.
- Monitor and adjust schedules in real-time to maintain operational efficiency.
- Leverage data and technology to enhance workforce management processes and decision-making.
- Support system and tool improvements to streamline forecasting, scheduling, and reporting.
Qualifications
Minimum Qualifications:
- Bachelor's degree in Business, Data Analytics, Mathematics, or a related field.
- Strong analytical and problem-solving skills-comfortable working with data to drive decisions.
- Proficiency in Excel (Pivot Tables, Formulas); SQL or WFM tools is a plus.
- Excellent communication and collaboration skills to work with cross-functional teams.
Preferred Qualifications
- Experience in eCommerce or marketplace platforms
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $64000 - $68000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.