Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

Team Intro
As a Endpoint Specialist at Tiktok USDS, you will play a crucial role in primarily adminstering and maintaining our physical and virtual workstations. You will work closely with the IT Support Service department to ensure the smooth deployment and management of Windows and Mac laptops across the organization. In addition, you will work closely with lines of business to understand their requirements, design tailored virtual desktop infrastructure (VDI) solutions, and provide expert-level support to ensure optimal system performance and security.

As an Endpoint Security Specialist, the candidate will be part of the Security Technology Operations & Information Technology (STOP IT) team responsible for configuring, maintaining, and operating our end-user devices that provide our workforce with secure access to the communication and collaboration platforms, applications, and data they require to be successful. You will be supporting technical issues using existing knowledge, researching, and troubleshooting, resolving incidents and managing requests in-person and remotely, maintaining inventory and updating records ensuring the accuracy of assets, and with our digital asset compliance program. You will play an important role in process improvement, automation, self-service, discovery/documentation of problem-solving and troubleshooting steps, and updating user guides and knowledge articles.

Key Responsibilities:

1. Security and Compliance:
- Implement security best practices and policies for workstations.
- Ensure compliance with industry standards and regulations.
- Deploy patches to operating systems and applications
- Implement and enforce security protocols and policies for endpoint devices to safeguard corporate data and infrastructure.
- Stay up-to-date with endpoint security trends and technologies, proactively addressing potential vulnerabilities.

2. VDI Design and Implementation:
- Collaborate with clients to assess their VDI needs and design customized solutions.
- Implement and configure VMware Horizon View and related components to deploy VDI environments.
- Ensure high availability, scalability, and performance of VDI systems.

3. Infrastructure Optimization:
- Monitor VDI infrastructure for performance bottlenecks and implement optimizations.
- Troubleshoot and resolve complex issues related to virtualization and VDI environments.
- Conduct capacity planning to meet current and future demand.

4. Documentation and Training:
- Maintain detailed documentation of workstation configurations and procedures.
- Provide training and knowledge transfer to team members and clients.

5. Technical Expertise:s.
- Knowledge of App Volumes, Dynamic Environment Manager, Horizon TrueSSO, and Unified Access Gateways
will be key.

6. Client Interaction:
- Build strong client relationships by providing excellent technical support and guidance.
- Collaborate with clients to understand their evolving IT needs and propose solutions accordingly.

7. Endpoint Support:
- Configure and provision a wide range of endpoints, including computers, mobile devices, and IoT devices.
- Ensure endpoints are set up in accordance with company standards and user needs.
- Collaborate with the IT Support Team to provide technical support to end-users for endpoint-related problems, ensuring a quick resolution.

Qualifications

Minimum Qualifications:
- 5+ years of experience working with Horizon virtual desktops
- Working level understanding of end user device management technologies ( i.e. Workspace One, Apple Business Manager, )
- Strong knowledge of VMware Horizon View, vSphere, VMware Cloud on AWS and Advanced Experience in Windows Desktop Operating Systems
- Knowledge of AWS, specifically EC2, VPC, ELB, R53, RDS, IAM, and other infrastructure services - such as strong knowledge of endpoint security best practices and compliance standards.
- Solid knowledge of automated provisioning of end user devices along with excellent troubleshooting skills and the ability to resolve endpoint-related issues.
- Excellent problem-solving skills and the ability to work well under pressure with strong communication and interpersonal skills for client interactions.
- Knowledge of storage technologies (e.g., SAN, NAS) and networking concepts

Preferred Qualifications:
- Proficiency in scripting languages (e.g., PowerShell) for automation.
- Familiarity with cloud-based VDI solutions is a plus.
- VMware certifications, such as VCP-DTM or VCAP-DTM, are highly desirable.
- Strong knowledge of the internals of the operating systems Windows, macOS, iOS, Android.
- Good understanding of unified endpoint management related concepts Apple Business Manager, Android for Work, Intune, etc.

D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

Acknowledgement of Country
In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.