User Researcher, Trust & Safety

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
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About
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
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About the team
The User Research Team at T&S is dedicated to gaining deeper insights into our users. Through our research, we identify potential enhancements, validate design choices, and ensure that our products/platforms not only meet user needs and expectations but also prioritize their safety.

The team is seeking a highly skilled, adaptable, and reliable User Researcher (Quantitative) to join our fast-paced company. In this role, you will play an integral part in providing hands-on experience and proficiency in managing tracking surveys and quantitative research. You will conduct in-depth data analyses, develop and implement quantitative research methods, and track user sentiments to inform our business decisions.
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Responsibilities
- Design and lead user research programs to identify market sentiments and insights from creators, TikTok users, moderators etc., which helps to set directions for future Trust and Safety strategies and targets;
- Execute tracking surveys, ensuring quality, accuracy, and insightful data collection
- Transform complex research data into intuitive, visually compelling, and actionable insights that effectively communicate the story behind the data
- Analyze community ecosystems and external perceptions with global perspectives, collect and analyze industry/survey data, user data and proprietary data to test, support and improve decision-making in global safety operations;
- Be the strategic partner of key leaders, support them on critical initiatives; maintain strong partnership with key business functions, facilitate efficient and effective cross-department and cross-country communication and collaboration

Qualifications

Minimum Qualifications
- Minimum 3 years of experience in conducting user research in high-growth organization with proven experience as a Quantitative Researcher or a similar role.
- Experience using statistical software (R, SAS, SPSS, etc.) and data visualization tools (Tableau, PowerBI, etc.)
- Robust understanding of data visualization tools and principles, hands on experience at designing and implementing custom data visualizations
- Ability to design and lead user research programs independently; ability to structure and prioritize issues to solve and manage with stakeholders
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Preferred Qualifications
- Self-driven team player with a strong sense of ownership, good project management skills
- Excellent verbal and written communication skills. Especially comfortable in presenting complex data findings in a clear and concise manner to both technical and non-technical team members and stakeholders. The candidate should also be adept at crafting detailed written reports, summaries, and presentations.
- Passion in developing a career in user research within the Trust and Safety space
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Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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