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Triage Specialist, Legal Policy Operations (Bilingual Japanese) - Trust and Safety

AT TikTok
TikTok

Triage Specialist, Legal Policy Operations (Bilingual Japanese) - Trust and Safety

Austin, TX

Responsibilities

The Legal Policy Operations Triage Team is the first point of transfer for credible, specific and imminent escalations to the Emergency Response Team and Child Safety Teams for processing. The LPO Triage team is the first line of defence when dealing with extreme risk on TikTok.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. Some content viewed may violate our community guidelines which includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities

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- Immediate assessment and review of Emergency & Child Safety Livestream content that poses an extreme risk of serious injury or death to a user and /or child abuse or exploitation.
- Extensive knowledge across relevant policies to enable swift decision making adhering to robust SLA's.
- Reviewing content, posts, comments, users profiles while assessing the escalation in line with a risk assessment matrix.
- Record relevant notes and decisions in line with policies and SOP's.
- Collaborate closely with cross-functional teams to drive improvements to policies and processes.
- The ability to work with sensitive issues that include suicide content, child exploitation, a variety of religious and political views, violence, and adult content.
- Drive and participate in key projects across Trust and Safety.
- This role requires you to work full weekend coverage and public holidays due to the necessity of 24/7 coverage during normal office hours.

Qualifications

Minimum Qualifications
- 1-2yrs experience in Trust and Safety or Law Enforcement/Government agencies related areas.
- Working proficiency in Japanese as part of the role will involve supporting the Japanese market.
- Experience with handling and viewing distressing and sensitive content.
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs.
- Experience of assessing risk and the ability to think critically and make quick decisions.
- Experience communicating with cross-functional teams.
- Experience working independently with sound judgement and in in a fast paced environment.

Client-provided location(s): Austin, TX, USA
Job ID: TikTok-7483264411122125064
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

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