At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

TikTok Shops Supply Chain & Logistics is seeking experienced talents. The team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies.

Responsibilities:
Program Management
- Lead strategic initiatives focused on fulfillment and warehouse operations across multiple business units within TikTok.
- Oversee the entire product life cycle, from strategic planning through to tactical execution, working closely with key internal and external stakeholders to deliver on objectives.
- Facilitate regular meetings with relevant teams to ensure alignment on business priorities and track progress on Key Performance Indicators.
Target Management and Solution Delivery
- Possess a deep understanding of operational and performance KPIs, OKRs, and success metrics essential for driving operational improvements. Identify opportunities for process optimization, cost reductions, and enhanced operational efficiency.
- Design and implement comprehensive strategies and solutions aimed at optimizing warehouse operations, reducing costs, and improving seller and customer satisfaction.

Qualifications

Minimum Qualifications:
- Bachelor's degree in Business, Supply Chain Management, Information Systems Management or relevant fields.
- 5+ years of working experience in fulfillment or warehouse
- 5+ years of experience with program management or project management
- Fluent in both English and Mandarin as to work with XFN teams in China

Preferred Qualifications:
- Master's degree in Logistics, Business Administration, or Supply Chain Management.
- Experience in developing training programs and operational guidelines for logistics teams.
- Advanced skills in risk management and strategic planning within transportation contexts.
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Travel Required:
Occasional travel may be required based on operational needs.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $141467 - $248578 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.