Responsibilities
About the Team
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. As the Anti-fraud product manager, you will be responsible for building, improving, and monitoring business processes that detect and prevent fraudulent activities in various scenarios including but not limited to transactions, Know-Your-Customer/Client, after-sales and seller-buyer-creator interactions.
Responsibilities
- Develop forward-looking risk control strategies through analyzing user behavior, content, user feedback and other data, drive the improvement and upgrade of product safety mechanisms, and be responsible for the effect of risk solution plans
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- Cooperate with tech and analytic, build and improve risk perception, identification, intervention and governance effect measurement systems, and design common risk control products and services that can support different businesses
- Reduce capital loss and improve metrics related to risk exposure by building a systematic framework of risk management to cover the entire life-cycle of business
- Manage prioritization and balance trade-offs among seller experience, user experience, creator experience, and platform performance/protection within the ecosystem
- Engage with various business, operation, tech and security/risk stakeholders to solve risk problems at scale
Qualifications
Minimum Qualifications
- Bachelor's degree or above with a background in Computer Science, Business Analytic, Math, Statistics, or related fields
- 2 years of relevant experience in one of the following areas: Antifraud, Finance Service, Risk Management, Trust & Safety
- Proficiency in SQL and data analysis is required, analytical, and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions
Preferred Qualifications
- Experience in eCommerce or Tech industry is a plus
- Fundamental understanding of statistics or Machine Learning based algorithms is a plus
- Proven track record of delivering results in a fast-paced environment, and driving innovation on behalf of internal and external stakeholders
- Understanding of new fraud motives and sensible diagnosis of key control points, and proven communication skills in verbal and written