At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

TikTok Shop's Supply Chain & Logistics is looking for an experienced Site Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.

Responsibilities:
- Manage end to end e-commerce fulfillment operations including inbounding goods, pick, pack and outbound operations.
- Owns and delivers operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity and financial goals.
- Responsible for providing strategic and long-term planning inputs including peak season planning.
- Drives continuous improvement to optimize operations and improve productivity.
- Champion strategic projects that have network-wide impact.
- Leverages cross functional teams and third party service provides to run a world class fulfillment operation and solicit ideas to solve problems.
- Establishes objectives and metrics for node operations in the areas of safety, quality, productivity, and customer experience.
- Sets clear goals and expectations for team members, measure performance and provide feedback.
-This role will require frequent travel in the region. All applicants must be comfortable with frequent travel.

Qualifications

Minimum Qualifications
- Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.
- 5 years of experience managing third-party logistics providers/vendors.
- Strong project management and continuous improvement skills.
- Experience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputs.
- Track record of success in operations management, including but not limited to problem solving, capacity planning, cost management, etc.

Preferred Qualifications:
- Continuous improvement, Lean Six Sigma, Kaizen experience.
- Writing training documents and standard operating procedures.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2