About the team
Governance & Experience (GNE) at TikTok E-Commerce is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality and customer experience. We are looking for product managers to work with XFN teams (Engineers, data scientists, policies operations, etc) and drive fulfillment governance strategies and solutions for TikTok E-Commerce.
Responsibilities
- Work closely with Logistics/Seller/Transaction/Enfineering/Governance Operation teams on strategies and product solutions to improve E-Commerce fulfillment performance and responsible for end-to-end delivery of product solution.
- Have an in-depth understanding of platform strategies and business knowledge to improve fulfillment performance and related customer experience, design comprehensive product architecture and be responsible for its implementation . Drive complex cross-functional projects independently, including but not limited to the designing of business-related product modules, and product implementation of governance strategies.
- Be data driven, be able to understand and define metrics that reveal the fulfillment performance level, design and build the dynamic monitoring mechanism as well as visualization. Continuously looking for improvement opportunities from behind the data.
- Handle complicated internal collaboration interfaces with good project management skills to drive key projects and obtain results.

Qualifications

Minimum Qualifications:
- 3+ years of experience in product management in the E-Commerce Platform. Order Management, Logistics, Fulfillment and Platform Governance related domains are preferred.
- Experience in strategic products solution implementation, customer-facing products, seller-facing products, algorithm model application, decision engine will be a plus.
- Ability to design adaptable product solutions for different business scenarios. Proven track record of delivering results in a fast-paced environment.
- Strong analytical skills and able to use data and metric to evaluate assumptions, make recommendations and decisions.
- Ability to thrive in a cross-functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and confidently working well with teams.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $165200 - $414000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.