At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The Team:
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

Role Overview
As a Senior Policy Manager in the Governance & Experience team (GNE), you will take ownership of high-impact policy frameworks and play a key role in shaping how TikTok Shop operates globally. You will lead the development, evaluation, and refinement of product and content compliance policies that will shape our ability to adhere and respond to existing and new compliance obligations in EMEA. You will also support the head of e-commerce and the broader GNE team to prepare for regulatory inspections and internal audits. In this role, you will work closely with cross-functional teams (such as legal, public relations, governmental relations) to ensure policies align with our business goals, regulatory requirements, and user expectations.
Responsibilities
- Policy Strategy Leadership: Define the strategic direction for marketplace policies, balancing regulatory compliance, business growth, and customer trust.
- Complex Policy Design: Lead the development of policies governing seller conduct, product eligibility, and dispute resolution, with an emphasis on scalability and global applicability.
- Stakeholder Influence: Partner with legal, compliance, operations, and product teams to ensure policies are actionable, enforceable, and aligned with broader organizational objectives.
- Regulatory Alignment: Proactively monitor and respond to changes in regulatory environments affecting E-commerce operations, updating policies as needed.
- Impact Assessment: Design and implement metrics to evaluate policy effectiveness, identify gaps, and drive continuous improvement.
- Leadership & Mentorship: Act as a mentor to policy team members, fostering a collaborative and high-performing culture.
- Crisis Management: Serve as a point of escalation for policy-related issues, making critical decisions in complex or ambiguous situations.

Qualifications

Minimum Qualifications
- Extensive experience in policy development, governance, or regulatory roles, in highly regulated sectors or within E-commerce or technology-driven organizations.
- Proven ability to think strategically and craft policies that balance user needs, compliance, and business priorities.
- Strong understanding of legal, product and content compliance requirements affecting global E-commerce marketplaces.
- Exceptional ability to communicate complex concepts clearly and concisely to a range of audiences, including senior leadership.
- Skilled in leveraging data and research to inform policy decisions and measure their impact.

Preferred Qualifications
- Bachelor's degree in Business, Policy, Law, or a related field (Master's degree or relevant certifications are a plus)
- Experience with global policy frameworks, including familiarity with differing regulatory landscapes across regions.
- Advanced knowledge of governance frameworks and E-commerce compliance issues (e.g., prohibited products, intellectual property rights).
- Project management certifications or experience leading large-scale policy initiatives.
- Direct experience in dealing with regulators, e.g. via audits, inspections

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.