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TikTok Shop - Senior Logistics Capacity Operations Manager (CBT)

AT TikTok
TikTok

TikTok Shop - Senior Logistics Capacity Operations Manager (CBT)

London, United Kingdom

Responsibilities

About the Team
We are seeking highly skilled and experienced Senior Logistics Capacity & Utilisation Manager to join the Collections By TikTok (CBT) logistics team. This role involves strategic planning for physical collection capacity, leveraging data to forecast vehicle utilisation, creating models to drive accuracy improvements on cost management and driving solutions to improve KPI's in the First Mile network.

Responsibilities
- Responsible for UK & Pan EU first mile collection and consolidation operations, creating forecasting methods, modelling physical collection capacity, planning forward strategy, and developing cost solution designs.
- Working with cross-functional teams and external suppliers to consume data and supply data, and improve operational intelligence, model capacity and utilisation requirements within the First Mile space of logistics.

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- Identify pain points, recommend optimal solutions and optimize processes and deliver against KPI's. Build procedures and systems to gain better performance for platforms, merchants, consumers, creators.
- Solutions include but are not limited to fulfilment system features, supplier platforms, driver facing applications, internal shipment tracking software, consolidation operations network design, warehouse management system.
- Coordinate with internal and external teams, write business recommendations to propose change and ensure designed solutions are launched as planned with quality in mind.

Qualifications

Minimum Qualifications:
- Bachelor's degree or above, solid years of working experience in the UK/EU e-commerce warehousing and fulfilment industry. Familiar with First Mile, Consolidation, Middle Mile or E2E Warehouse Operations.
- A previous stakeholder working or driving system changes, building from scratch is a bonus, including forecasting platforms for capacity planning, driver applications and FM or MM network design.
- E-commerce thinking, customer-oriented, spirit of exploration, strong sense of responsibility, strong data analysis skill and project management skill, and rich experience in cross-functional communication and coordination.
- Data-oriented with experience in creating logical planning models based on historical learnings, a preferred skillset in SQL or Python.
- Able to write comprehensive documentation, having prepared business cases with recommendations for significant changes is a must - (Case Review/Light BRD might be requested on interview).

Preferred Qualifications:
- Data-centric with strong analytical skills: capable of building models to identify trends, use historical learnings for future planning, and assess and mitigate risks using data-driven decisions.
- Excellent problem-solving skills: capable of identifying, assessing, writing and discussing risks with recommendations for improvement with the intention of solution design and delivering results.
- Managing product lifecycle: Proven background or skillset to build or support product development teams, strategic forward thinking with experience ownership of metrics and roadmaps with mid/long term goals.
- Excellent stakeholder management skills: Collaborate with cross-functional teams and external contractors to set clear expectations, align project priorities and milestones, drive accountability for metric and ops KPI's.
- Strong change management skills: Capable of processing requests, adapting processes, handling timelines and building supporting mechanisms for change.

Client-provided location(s): London, UK
Job ID: TikTok-7480134681943755026
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

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