TikTok Shop - Seller Growth Manager, Fulfilled by TikTok

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Why TikTok Shop
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

Fulfilled by TikTok (FBT) team is seeking an experienced Seller Growth Manager to join our team. The successful candidate will be responsible for recruiting new sellers to the FBT platform and driving increased usage across our existing seller portfolio. This role requires a strategic thinker with a strong track record in business development and sales, a deep understanding of e-commerce, and the ability to build and maintain strong relationships with sellers.

Key Responsibilities:
- Seller Recruitment: Identify, prospect, and recruit high-potential sellers to join the FBT program. Develop and execute strategies to attract new sellers across various categories and markets.
- Portfolio Management: Manage and grow a portfolio of existing sellers, driving increased usage of FBT services. Analyze seller performance, identify growth opportunities, and provide tailored recommendations to optimize their experience on the platform.
- Cross-Functional Collaboration: Work closely with internal teams, including marketing, product management, and operations, to ensure a seamless seller experience and drive continuous improvement of the FBT program.
- Performance Tracking: Track and analyze key performance metrics to measure the success of recruitment and growth initiatives. Prepare and present regular reports to senior management.
- Relationship Building: Build and maintain strong, long-lasting relationships with sellers, understanding their needs and challenges. Serve as a trusted advisor and advocate for sellers within the FBT program.
- Strategic Planning: Develop and implement business development strategies to meet and exceed recruitment and growth targets. Monitor market trends and competitor activities to identify new business opportunities.
- Training and Support: Provide training and support to sellers to help them maximize the benefits of the FBT platform. Develop and deliver educational content and resources.

Qualifications

Minimum Qualifications:
- Bachelor's degree in Business, Marketing, or a related field
- 5 years of experience in business development, sales, or a related field with proven track record of successfully recruiting and managing high-value accounts
- Strong understanding of e-commerce marketplaces and prior experience working with merchants
- Excellent communication, negotiation, and interpersonal skills and able to work independently and as part of a team in a fast-paced environment
- Analytical mindset with the ability to interpret data and make data-driven decisions

Preferred Qualifications:
- MBA or advanced degree
- Knowledge of Fulfillment by TikTok (FBT) and its benefits to sellers
- Proficiency in CRM software and other sales tools
- Demonstrated ability to develop and execute strategic business plans
- Ability to think creatively and innovate

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $125400 - $253080 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.