Responsibilities
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.
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About the team
The Product Operations team is responsible for streamlining processes, enhancing cross-functional collaboration, and driving operational excellence. This team will use data analytics, process improvement, and tools to work with our product organization to improve the products designed and developed for TikTok Shop.
This role:
- Be a product operations owner for TikTok Shop products by deeply understanding the needs of our TikTok e-commerce sellers and developing a compelling product strategy and roadmap.
- You'll need to find new opportunities that can drive sellers making videos or doing live shows, not limited to improving on what we have, but to introduce what we haven't.
- Deeply participate in merchant research, be able to combine merchant feedback and data analysis, understand the business demands of different types of merchants, and drive product evolution.
- Continuously improve the Product Operation methodology and develop targeted plans to optimize the user experience for each product.
- Identify trends in data, plan short- and long-term roadmaps.
- Build alignment across the company on your vision, including with leadership and executives.
Qualifications
Minimum Qualifications:
- Bachelors degree or equivalent years of experience.
- A minimum of 1 years' experience of e-commerce product management or operations experience in either e-commerce, video making, or content making companies.
- Ability to collaborate and build trust with engineers, designers, data science and other cross-functional teammates.
- Ability to think creatively and approach key problems with system-level thinking.
- Ability to independently initiate and drive projects to completion with minimal guidance and speed of execution.
- Excellent analytical skills and experience with AB testing.
- Ability to communicate concisely and influence outcomes.
- Skilled in the creation of delightful, polished and performant products for end-users in the US market and on any device.
- Experience performing product-oriented quantitative analysis.
Preferred Qualifications:
- Passionate about content creation, strong data analysis skills, and able to identify opportunities.
- Analytical mindset with excellent quantitative reasoning, creativity and strategic skills.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $98040 - $171422 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.