TikTok Shop - Moderation Quality Assurance Lead

- Build quality assessment processes and conduct quality assessments by ensuring and evaluating the delivery quality of BPO moderators reviewing content.
- Conduct root cause data analysis and provide key actions to improve processes.
- Participate in the development of quality inspection standards and continuously optimize the process and platform.
- Enhance moderation policy and work closely with local operations and governence teams.
- Provide structural feedback, support, and act as a trusted point of contact for external stakeholders.
- Working closely with the QA Market leader, Training & SOP teams, understanding and resolving issues/blockers on moderation quality.
- Participate in different projects as and where required, identify shortcomings or opportunities, provide suggestions from a moderation quality improvement viewpoint.

Qualifications

Minimum Qualifications:
- Bachelor's degree in any discipline.
- Minimum 3 years of hands-on and in-depth experience in e-commerce or online safety and quality analysis.
- Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects.
- Support business in shifts by following the local labor laws.

Preferred Qualifications:
- Bachelor's Degree in business administration, operations, or project management.
- Familiar with E-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
- Able to digest large data sets/policies in a cohesive and actionable manner.
- Experience in Program Management or Project Management roles.
- Fluent in Mandarin to facilitate the calibration between global teams is a plus.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $111466 - $206711 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.