Responsibilities
About the Team:
Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.
Responsibilities:
- Manage a regional function consisting of in-house and outsourced teams.
- Design the regional moderation strategy and operational structure to achieve operational excellence.
- Work on the annual and quarterly headcount planning and work with HR and Finance to get the required headcount approved.
Want more jobs like this?
Get jobs in Mexico City, Mexico delivered to your inbox every week.
- Work on product and process improvements via proactive and reactive analysis and deep-dive search.
- Lead the regional SOP design and training to enable front-line operations to deliver high quality results.
- Partner with internal stakeholders and cross-functional teams to take new business requests, deploy in operations and provide post-mortem analysis.
- Conduct further analysis and craft moderation policies on sellers, products and contents in regional markets.
- Identify the knowledge gaps of regional operations based on operational KPIs and sample cases, drive solutions for the team.
- Understand problems, policies, and risks, with the ability to effectively translate them into solutions that improve processes and workflows across internal and external teams.
- Leverage rapid, agile development techniques and processes to create content for a rapidly changing environment.
- Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant impact.
- Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track.
Qualifications
Minimum Qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of demonstrated experience in e-commerce policy enforcement or public policy. Preferably from e-commerce governance and social media background. At least 3 years of managing a regional team.
- Strong leadership, self-motivated and able to thrive in ambiguity and in a matrix environment.
- Ability to work well as part of a team and process all business requests in a simultaneous way.
- Excellent analytical, leadership, organizational, stakeholder management, and problem-solving skills.
Preferred Qualifications:
- Familiar with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
- Experience in program management and ability to manage large, complex programs and drive change.
- Experience in eCommerce or marketplace platforms is a plus.
- Ability to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.