Responsibilities
About the team
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. The Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. SMT is looking for a Model Labeling Quality Assurance Analyst role to manage BPO partners to make high quality delivery for model labeling projects to assure model accuracy.
Roles & Responsibilities
- Continuously improve the large model's moderation accuracy through quality inspection, analyzing abnormal data, accurately attributing issues, and raising alerts.
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- Conduct CoT (Chain-of-Thought) fine labeling for typical tasks to optimize large model training data and improve model inference ability.
- Attribute quality issues, accurately identify problems at each stage, categorize them, and escalate to relevant teams for resolution.
- Analyze the effectiveness of moderation rules and determine whether issues stem from the rules themselves, suggesting improvements as needed.
- Participate in the creation and optimization of quality inspection processes. Identify process or attribution label system issues during attribution and drive continuous improvements.
- Collaborate closely with large model operations, policy, model labeling, and other teams to optimize moderation policies, model decisions, and engineering capabilities.
- Provide structured feedback and support to help external stakeholders resolve issues.
Qualifications
Minimum Qualifications
- Bachelor's degree or higher, preferably in Computer Science, Information Management, Law, Linguistics, or related fields.
- At least 3 years of experience in content safety moderation quality inspection, or related fields on e-commerce platforms.
- Strong logical analysis ability to identify potential risks in quality inspection data.
- Strong communication skills to collaborate clearly and effectively with cross-functional teams.
- Attention to detail and strong responsibility to efficiently and accurately complete quality inspection tasks.
- Strong learning ability to quickly master new moderation standards and processes.
Preferred Qualifications
- Familiarity with the e-commerce platform moderation policies, with the ability to identify rule issues.
- Experience with the working principles and application scenarios of large models.
- Strong professional ethics and the ability to work in a fast paced environment.