Responsibilities
About the team
Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.
GNE Global Moderation Global Business Analyst team supports the overall data and analysis needs for e-commerce moderation services, especially in terms of quality, accuracy and efficiency control. Our vision is to drive data-driven innovation and operational excellence in moderation services by harnessing advanced analytics, fostering cross-functional collaboration, and delivering actionable insights that elevate business performance globally.
Want more jobs like this?
Get Data and Analytics jobs in London, United Kingdom delivered to your inbox every week.
ROLES AND RESPONSIBILITIES
- Support in overall data requirements of e-commerce moderation, especially for quality control.
- Structure and design core index; build and maintain data dashboard; monitor core index data abnormalities.
- Identify potential operational requirements and opportunities for quality improvement through data analysis.
- Adapt business analysis to the specific operational research questions and/or build up certain models by using a range of data sources and research methodologies.
- Co-operate with regional QA leaders closely, take any kind of Data-analysis requests and complete within deadlines.
- Work closely with cross-functional teams to build up insights and provide data analysis & business review reports or any other reports as required.
- Follow up with Quality Assurance operations, supporting through data analysis and providing optimization suggestions.
- Participate from a BA's perspective to provide inputs on different projects
Qualifications
Minimum Qualifications
- Bachelor's degree in a business field with a focus on quantitative or research methods
- Proficient in Python and SQL to conduct statistical modeling or data analysis.
- Ability to pick up domain knowledge in new areas quickly.
- Strong multitasking and time management skills.
Preferred Qualifications:
- Graduate degrees in science, mathematics, computer, digital marketing or survey-based research methods
- Global business experience or analytical experience
- Ability to lead a small project team to support Moderation business.
- Familiar with the policy and moderation landscape.