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TikTok Shop - Head of Logistics Operations, Germany

AT TikTok
TikTok

TikTok Shop - Head of Logistics Operations, Germany

Munich, Germany

Responsibilities

About the team
We are looking for passionate and talented people to join our Europe Logistics team, responsible for the overall logistics operations and performance in Germany.

Responsibilities
- Overseeing the logistics operation in Germany, including (but not limited to) courier delivery, fulfillment warehouse, reverse logistics, import clearance and reverse warehouse;
- Responsible for end-to-end logistics performance from paid until delivered in different logistics modes;
- Building and managing key strategic relationships with Key Business Partners, 3PLs, and Logistics Providers;
- As the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issues, feedback on the expected solution, and business impact to the solution, provide short-term solution/support to the business before long fixing is in place, drive the result until change deployment;

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- Conduct market and industry research, develop operation plans to address issues;
- Manage day-to-day operations, track record of high performance, and team improvement.

Qualifications

Minimum Qualifications
- Bachelor's degree or higher, preferably with a degree in engineering, science, supply chain, or operation management;
- People management experience in platform logistics, with experience in eCommerce companies is a plus;
- Solid understanding of logistics ecosystem, with working experience and relationship in 3PL management, and familiar with couriers;
- Excellent understanding of any segment of logistics operation, including (but not included) data integration, first-mile pickup, parcel sorting, linehaul, courier delivery, return process, import clearance, etc.
- Solid understanding of logistics marketplace operation, governance policy and user growth;
- Excellent leadership skills, and experience in team setup and management.

Preferred Qualifications
- Solid experience designing and improving logistics experience metrics (volume, breach rate, cost, CR, NPS)
- Solid understanding of product lifecycle: Proven background and skillset to influence product development teams;
- Strong communication, negotiation, and interpersonal skills, with the ability to build and maintain positive relationships with internal and external stakeholders;
- A proactive, self-motivated, and customer-centric attitude, with the ability to work independently and as part of a team.
- German language skill is a plus.

Client-provided location(s): Munich, Germany
Job ID: TikTok-7476088793353029906
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at TikTok.