Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
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At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About The team
The On-demand delivery team is a team responsible for instant and sameday delivery within bytedance group, the team is a analytic driven problem solver with high exposure to technology innovation to continue drive delivery efficiency. The Senior Business Associate will be responsible for providing in-depth analysis and insights to support the on-demand delivery. This role requires a deep understanding of both scopes and the ability to translate complex data into actionable recommendations.
Job Responsibilities:
- Conduct comprehensive analysis of on-demand delivery and sortation/middle mile processes to identify areas for improvement and optimization.
- Own OKRs to drive cost reduction and improve reliability for On-Demand Delivery Business thru technology and lever (Batching Optimization, Routing)
- Maintaining business relationships with bytedance e-commerce platforms and external technology team
- Develop and maintain key performance indicators (KPIs) to monitor the efficiency and effectiveness of the operations.
- Collaborate with cross-functional teams to gather data and insights for analysis.
- Prepare detailed reports and presentations to communicate findings and recommendations to stakeholders.
- Provide data-driven recommendations for process enhancements, cost reduction, and service quality improvements.
- Conduct ad-hoc analysis as needed to support strategic initiatives and decision-making.
Qualifications
Minimum Requirements:
- Bachelor's degree in Business, Economics, Statistics, or a related field.
- Minimum of 5 years of experience in business analysis, with a focus on logistics or supply chain operations.
- Proficient in using data analysis tools and techniques.
Preferred Qualification
- Strong analytical and problem-solving skills, with the ability to work with large datasets.
- Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.
- Ability to work independently and as part of a team in a fast-paced environment.
- Experience in ride-hailing company is a plus
- Mandarin is a plus (Nature of work to handle overseas client)
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.