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TikTok Shop - GTL Logistics -Operation Supervisor - Indonesia

AT TikTok
TikTok

TikTok Shop - GTL Logistics -Operation Supervisor - Indonesia

Jakarta, Indonesia

Responsibilities

Delivery team serves as a vital force of delivery operations in TikTok Shop. Excelling in precise, prompt delivery operations, our aim is to ensure every package reaches its destination safely and swiftly. Committed to customer satisfaction, we navigate challenges with the spirit of efficiency & collaboration, embodying TikTok Shop's dedication to excellence in every delivery.

Job Responsibilities:
1. Responsible to maintain Hub performance (First Mile & Last Mile processes)
2. Implement strategies to optimize route planning and minimize delivery times.
3. Monitor and analyze first mile and last-mile performance metrics, identifying areas for improvement and implementing corrective actions as necessary.

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4. Provide coaching and support to drivers to ensure compliance with safety regulations and best practices.
5. Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
6. Collaborate with cross-functional teams to streamline processes and enhance overall operational efficiency.

Qualifications

Minimum Requirements:
1. Bachelor's degree in Business Administration, Logistics, or a related field.
2. Proven experience in first mile & last-mile delivery operations, with a minimum of 3 years in a supervisory role.
3. Proficiency in Microsoft Office and logistics management software.
4. Strong understanding of logistics principles and first mile & last-mile delivery processes.

Preferred Qualification:
1. Excellent leadership and communication skills, with the ability to motivate and inspire a team.
2. Analytical mindset with the ability to interpret data and make data-driven decisions.
3. Flexibility to work in a fast-paced and dynamic environment.
4. Good communication and attitude

Client-provided location(s): Jakarta, Indonesia
Job ID: TikTok-7450347977016051986
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at TikTok.