Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
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At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About The team
We are seeking a 3PL Operations Manager to drive and manage relationships with key logistics partners. In this role, you will be responsible for developing strong collaborations with third-party logistics providers (3PLs), carriers, and supply chain partners to optimize efficiency, cost-effectiveness, and service quality. You will play a crucial role in scaling our logistics network, optimizing cost, and ensuring operational excellence.
Job Responsibilities:
- Manage relationships with logistics partners.
- Negotiate contracts and service-level agreements (SLAs) with logistics providers to ensure optimal cost and service balance.
- Collaborate with internal teams to align logistics partnerships with business objectives, including procurement, operations.
- Monitor and evaluate partner performance through key performance indicators (KPIs) and initiate improvements where necessary.
- Develop and implement strategies to enhance supply chain efficiency, reduce costs, and improve delivery timelines.
- Stay up to date with industry trends, emerging logistics technologies, and best practices to maintain a competitive advantage.
- Resolve any logistical issues or disputes with partners while maintaining strong, professional relationships.
- Ensure compliance with regulations and company policies regarding logistics operations.
Qualifications
Minimum Requirements:
- Bachelor's degree in Supply Chain Management, Business, Logistics, or a related field.
- Strong negotiation, communication, and relationship-building skills.
- Experience working with e-commerce as 3PL Manager, have experience in managing 3PLs cost and performance.
Preferred Requirements:
- Analytical mindset with the ability to interpret logistics data and drive improvements.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Problem-solving skills with a proactive and strategic approach to logistics challenges.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.