At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also sellers and creators. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.

What You'll Do
- Drive the strategic planning of US Governce and Experience team, as part of global e-commerce business, partnering with leadership to set strategic direction.
- Lead US governance and experience strategy team to distill insight and opportunities and drive ongoing reporting, goal setting, and key metric tracking.
- Able to independently lead industry research (including but not limited to merchant or product governance, user experience improvement, logistics support and other fields), summarize industry best practices and provide recommendations for the business.
- Partner with data and analytics teams to improve business understanding of key trends and root cause analysis, leveraging business perspective and data hypothesis development to drive insight out of chaos and detailed data.
- Able to support special projects and strategic initiatives involving cross-function teams.

Qualifications

Minimum Qualifications
- 5+ years of experience in management consulting or business strategy, working specifically in e-commerce/retail/consumer-facing clients/industries required.
- Outstanding framework and logic, sensitive to data, good communication, and the ability to adapt to high-intensity and fast-moving work pace.
- Team leadership experience; experience managing small teams, setting team direction, and developing team member capabilities; identify opportunities, structure, and execute in-depth research and analytics projects independently.
- Ability to quickly "dig into the weeds", understand details from quantitative and qualitative angles, and elevate/simplify/summarize to insights that can be succinctly understood by business leaders.
- Ability to develop partnerships and influence ops team leaders and working team members as a strategic advisor. Relate and understand their business while maintaining an independent objective perspective.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $139650 - $256500 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.