Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
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At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.
About the Team
Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.
As part of GNE organization is our Service Support Centre (SSC) delivers Customer Service to our Buyers, Partners and internal users. We are looking for a Global Training Program Manager role to provide end to end training support to ensure operation delivery and business success for our Global markets at an optimal balance of cost and efficiency.
We are looking for talented individuals to join us in 2025. As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with TikTok.
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.
Responsibilities:
- Conduct learning needs analysis, and oversee the end-to-end delivery of training programs, ensuring alignment with business priorities.
- Align training programs with insights derived from quality audits and knowledge gaps to ensure continuous knowledge improvement.
- Implement mechanisms to improve training effectiveness measurement, leveraging both qualitative and quantitative feedback.
- Own the tracking and reporting of training performance metrics, identifying trends and areas for improvement.
- Standardize and maintain knowledge training content formats across knowledge management tools, and develop structured knowledge transfer processes to reduce dependency on informal learning methods.
- Deliver ad-hoc training sessions when needed to address urgent learning gaps or new product/process updates.
- Monitor and evaluate learner feedback to refine training content and delivery approaches.
Qualifications
Minimum Qualifications
- Final year or recent graduate with a background in Business, Communications, Humanities, or a related field.
- Strong learning ability and logical thinking, able to quickly adapt and solve problems.
- Solid data analysis and problem-solving skills, with the ability to develop data-driven optimization strategies.
- Excellent team collaboration skills, able to work effectively with cross-functional teams.
- Willingess to travel.
- Willingness to work across timezones.
Preferred Qualifications
- Passion for e-commerce, customer experience optimization, and product management.
- Internship or project experience in related fields.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy.
If you have any questions, please reach out to us at apac-earlycareers@tiktok.com