At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
As the Product Team, our mission is to provide our customers with a delightful and entertaining shopping experience in TikTok. We are looking for a Product Manager to join our team, responsible for defining the intersection of shopping and content.

Responsibilities:
1. Responsible for automatic customer service product design, including intelligent dialogue, automated forms, self-service, etc., participating in the whole process of product planning, requirement definition, development, testing and online work, and responsible for the final effect of the product;
2. Studied and abstracted business requirements from different countries, transformed them into standardized capability output, and cooperated with cross-functional and cross-national teams to ensure the smooth delivery of products;
3. Establish reasonable data indicators, find and analyze the problems existing in the intelligent service, find the corresponding optimization points and carry out iterations;
4. Sorted out the pain points existing in team cooperation, optimized the project process, summarized and synchronized the business information, and improved the efficiency of production and operation coordination;

Qualifications

Minimum Qualifications:
1. Excellent communication, collaboration and project management skills, and the ability to solve complex problems;
2. Goal-oriented, self-driven, with strong curiosity and excellent learning ability.

Preferred Qualifications:
- More than 2 years experience in the customer service industry or production and transportation, experience in automatic customer service and chatbot is preferred;

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

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Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $156864 - $296000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.