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TikTok Shop - Ecosystem Planning & Operations Manager

AT TikTok
TikTok

TikTok Shop - Ecosystem Planning & Operations Manager

New York, NY

Responsibilities

About the Team
The TikTok Shop Partners (TSP) Team oversees the partner agencies that provide services to TikTok Shop sellers. These TSP agencies are social commerce experts that specialize in some or all service categories including affiliate operations, shop operations, video, or LIVE operations.

About the Role
As part of the TSP team, you will be specifically on the Ecosystem Planning & Operations team, which has the overarching goal of building the agency ecosystem. This involves strategizing and executing initiatives that foster and maintain a thriving partner community and network within TikTok Shop.

Responsibilities
- Assist in overall project planning, implementation and results tracking related to TSP ecosystem building

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- Assist in the creation and maintenance of project docs including outlines, plans, frameworks, trackers, etc
- Contribute to data analysis efforts, pulling relevant data, providing insights and proposing solutions to enhance program performance
- Contribute to overall GTM efforts, including messaging positioning, comms preparation, channel strategy and launch execution
- Contribute to TSP marketing efforts, including collaborating with the marketing team for TSP promotion opportunities on owned channels
- Lead the planning of ecosystem events, like the annual conference, or quarterly mini forums

Qualifications

Minimum Qualifications
- Bachelor's Degree or above
- Strong organizational skills, ability to form well-structured plans from multiple moving pieces
- Structured and original thinking, good data sense, analytical skills and judgment capability for strong problem solving
- Resourcefulness, quick learner, proactive and resilient - able to thrive in ambiguity and adjust fast to change
- Excellent communication and cross-team collaboration, skilled at moving things forward

Preferred Qualifications
- Mandarin speaking: enable seamless communication with Mandarin-speaking clients at agencies, and enhance internal collaboration with Mandarin-speaking leadership and teams
- MBA preferred
- Familiar with TikTok and other content platforms
- Experience in e-commerce or social commerce
- Background in consulting or project management

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $112000 - $201400 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): New York, NY, USA
Job ID: TikTok-7483588517382752530
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at TikTok.