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TikTok Shop - Ecommerce Anti-fraud Investigations and Operations Manager

AT TikTok
TikTok

TikTok Shop - Ecommerce Anti-fraud Investigations and Operations Manager

Ho Chi Minh City, Vietnam

Responsibilities

About the Team
The TikTok E-commerce Governance and Experience team is responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators globally. We value user satisfaction and work on policies, rules, and systems to ensure quality for our community.

As an Anti-fraud investigations and operations manager, you will be responsible for building, improving, and monitoring business processes that detect and prevent fraudulent activities in various scenarios including transactions, KYC, onboarding, and seller-creator affiliation.

Responsibilities
- Lead investigations and analysis of suspicious behaviour, fraudulent transactions, and abuse in a timely manner to protect the integrity of the platform

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- Identify vulnerabilities, and collaborate with cross functional teams to mitigate or prevent occurrences of fraudulent activity
- Monitor user communities for emerging threats and new methods of fraud
- Respond to escalations, and manage the incident until the case is resolved
- Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale
- Collaborate with product, and data teams to build solutions to proactively or reactively prevent exploitation of the platform
- Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulator inquires on fraud and (or) crime-related activities
- Produce regular high-quality fraud reports to summarize new trends and business impacts for updating senior management teams
- Perform other ad-hoc tasks related to fraud operations

Qualifications

Minimum Qualifications
- Minimum of 2 years professional experience in operations, and investigations related to fraud, abuse, or cybercrime
- Detail-oriented, highly analytical, and strong project management skills
- Ability to understand opposing points of view on highly complex issues
- Strong ability to gather information from various online sources and community groups

Preferred Qualifications
- Capacity to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus
- Prior law enforcement and/or prosecution experience is a plus
- About 10~20% of travel if needed

Client-provided location(s): Ho Chi Minh City, Vietnam
Job ID: TikTok-7486398603441211655
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at TikTok.