Responsibilities
About the team
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. The Moderation Team is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience and we are looking for a Domain Moderation Lead to lead cross functional process and automation changes to improve quality and efficiency of regional Moderation teams.
Roles & Responsibilities
- Design and drive domain moderation strategy to achieve operational excellence whilst optimising seller and creator experience.
- Develop data-driven strategies that identify opportunities and mitigate risks in both machine and human moderation, to raise overall domain quality and deliver continuous cost efficiencies.
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- Engage cross-functional stakeholders to consolidate, pre-empt and analyse governance pain points, derive and implement action plans and operational workflows to resolve them.
- Collaborate with LLM and product teams to drive LLM model optimisation and product enhancements for each market in the region.
- Lead the regional model and human PBR design and QA strategies to support timely policy and product launches.
- Partner with internal stakeholders and cross-functional teams to take new business requests, deploy in operations and provide post-mortem analysis.
- Conduct further analysis and craft moderation strategies for domain markets.
- Understand problems, policies, and risks, with the ability to effectively translate them into solutions that improve processes and workflows across internal and external teams.
- Leverage rapid, agile development techniques and processes to create content for a rapidly changing environment.
- Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant impact.
- Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track.
Qualifications
Minimum Qualification
- Bachelor's degree or equivalent practical experience.
- 5+ years of demonstrated experience in e-commerce policy enforcement or public policy, with 3+ years of managing a regional team.
- Familiar with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
- Experience in program management and ability to manage large, complex programs and drive change.
- Strong leadership, self-motivated and able to thrive in ambiguity and in a matrix environment.
- Ability to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.
- Excellent analytical, leadership, organizational, stakeholder management, and problem-solving skills.
Preferred Qualification
- Preferably from e-commerce governance and social media background.
- Ability to work well as part of a team and process all business requests in a simultaneous way.
- Experience in eCommerce, LLM or marketplace platforms is a plus.