Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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About the team:
We are looking for a Customer Solution Manager to join our Product team. This role will guide our Product, Account Management and Cross-functional teams to deliver merchant and partner e-commerce integrations. You will be responsible for providing knowledge, advocacy and tactical solutions to enable merchants to connect their catalog, OMS and fulfillment systems. In addition, you will use your learnings and insights to partner with product management and development teams to optimize product platforms, create efficiency and scale success.
Responsibilities:
- Working with Account Management, Product and other XFN teams, create strategies and actionable plans for sellers onboarding and integration. Setting objectives and key results on a quarterly and annual basis. Identify key initiatives and design actionable plans.
- Manage a portfolio of seller integration projects. Review project progress regularly. Provide technical and execution oversight to drive speedy and quality project completion.
- Create standardized processes, best practices, design guides, implementation guides and other relevant assets to improve the speed and quality of integration projects.
- Hire and coach team members globally to build a world-class integration practice.
Qualifications
- 5+ years of experience leading a system integration practice.
- Hands on experience with system integration projects.
- Experience working at a global company. Comfortable navigating complex and evolving organization structures. Experience working in a multi-culture multi-timezone environment.
Preferred Qualification:
- E-Commerce and e-Commerce marketplace experience is strongly preferred.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.