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TikTok Shop - Creator Education & Engagement Program Manager (E-commerce)

AT TikTok
TikTok

TikTok Shop - Creator Education & Engagement Program Manager (E-commerce)

Bangkok, Thailand

Responsibilities

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.

Join us as we drive the future of e-commerce here at TikTok.

Responsibilities:
- Train, plan, develop educational content for Thai TikTok Shop creators through self-generated educational presentation and content on various platforms (i.e. TikTok, Facebook, YouTube, Company Website, others), in line with global policies and local strategies

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- Expand outreach channels to communicate with Tiktok Shop creators and control quality of educational content such as articles
- Actively research market trends including products, contents, community best practice & collaborate with cross-functional teams in order to get sufficient inputs to strategically create promotional and educational materials or projects for creator growth
- Design and initiate creator engagement programs based on current situations to elevate engagement with creators and help them increase their e-commerce transaction
- Drive and track performance of TikTok Shop Creator education and engagement activities.

Qualifications

Minimum qualifiactions:
- Minimum Bachelor's degree or above with 2-3 years of relevant experience
- Had experience of education & training, e-commerce, community development or creator management before.
- Strong understanding of content, especially TikTok, Instagram, YouTube, and other content driven platforms.
- Good communication, data driven, strong execution, collaborative, and time management skills; comfortable working in a fast-paced and dynamic environment
- Comfortable with public speaking (both offline and online) with track records of motivating and/or inspiring community
- Proficient in English and Thai

Preferred qualifications:
- Direct experience of being a TikTok creator or TikTok Shop creator
- Familiar with different social apps and tools such as LINE, Facebook, YouTube etc
- Experience in content production field (i.e. video editing)
- Chinese fluency is preferred (not required) to communicate with stakeholders

Client-provided location(s): Bangkok, Thailand
Job ID: TikTok-7384345096412367131
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at TikTok.