Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.
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About the team
As part of the Global Product Solutions & Operations team, you will lead market research, identify product opportunities, and build go-to-market strategies for TikTok's eCommerce products. You will support the end-to-end product journey, from product development to testing, launching, and adoption, and shaping the future of TikTok's eCommerce products.
Responsibilities:
-Responsible for optimizing the user experience of global e-commerce content recommendations (like For You Page), including content quality standard definition, low-quality content governance, and delivering relevant e-commerce content to users to create a good shopping experience.
The main tasks include:
-Content Standard Improvement: Continuously iterate on content quality standards to better align with user needs through user research, data analysis, and other methods.
-Problem Assessment & Discovery Mechanism: Establish a multi-dimensional mechanism for problem evaluation and discovery through case assessments, data analysis, and more. This helps the PM and algo teams identify issues. Collaborate with evaluation teams to optimize the accuracy and efficiency of manual evaluations. Regularly output content analyses, summarizing and categorizing issues.
-Problem Solving: Work closely with teams in recommendation PM& algo teams, governance teams, supply side teams, etc., to design recommendation strategies that bring long-term value to users and the business ecosystem. Push for iterative improvements and the implementation of these strategies.
Qualifications
Minimum Qualifications:
-2+ years of work experience, with a solid understanding of e-commerce business and good insight into user needs and behavior.
-Strong cross-team collaboration and communication skills, and the ability to drive initiatives independently. You should be able to manage regular project follow-ups and reviews. Strong logical and analytical abilities, with a focus on turning both quantitative and qualitative data into actionable solutions.
-Resilience, self-motivation, and responsibility, with a passion for tackling challenges and striving for excellence.
Preferred Qualifications:
-Experience in industries such as e-commerce, live streaming, commercial advertising, or machine learning. Experience in content understanding, as well as familiarity with content recognition technologies and recommendation/search techniques (e.g., NLP/AI-related), is highly desirable.
-Language Requirements: Proficiency in both Chinese and English is preferred, as both languages will be used in the work environment and the engineering team is primarily Chinese speaking
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $121600 - $232644 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.