Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
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The LIVE Operations team is dedicated to optimizing all aspects of TikTok LIVE. From content strategy, monetization, gifting, features, and data analysis to creator education, campaigns, and supporting agencies, we ensure a fun and safe space for all our LIVE users. Our mission is to drive growth, improve operational efficiency, and foster positive experiences for creators and agencies alike.
We're looking for an Operations Intern to provide remote support, working closely with the TikTok DACH LIVE team based in Berlin and Munich. In this role, you will assist Creator Community Managers and Creator Network Managers by supporting creators, agencies, and their networks, ensuring smooth operations, and enhancing the customer experience.
Responsibilities:
- Daily Operations: Assist in resolving various issues encountered by creators and creator network partners during the LIVE process by addressing day-to-day challenges, including operational hurdles, trust & safety concerns, etc
Training and Education: Assist in developing and localizing educational materials for creators and creator network partners, ensuring they are well-versed in operational guidelines, trust and safety policies, and platform features.
- Campaign Operations: Support in planning, localizing and executing campaigns to help enable seamless campaign operations and summarizing campaign results for future improvements
- Operational Processes: Collect and analyze operational challenges faced by Creator Managers in their daily workflows and organize this feedback to identify opportunities for improvement to increase operational efficiency.
Qualifications
Minimum Qualifications:
1. In your penultimate year of bachelor or above.
2. Internship availability to start as soon as possible for at least three months (6 months is preferred).
3. Strong proficiency in German and English in communication and writing to enable successful collaboration with stakeholders.
4. Basic data analysis skills with proficiency in various data analysis tools.
5. Strong communication, collaboration, and time management skills.
6. A strong interest in social content products and a keen observation of media trends.
7. Proactive, hands-on mentality and the ability to adapt quickly to new challenges.
8. Ability to work in a fast-paced and dynamic environment.
9. Team-player mentality with excellent interpersonal skills.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.