Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.
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The LIVE Operations team is dedicated to optimising all aspects of TikTok LIVE including content strategy, monetisation, gifting, features, creator education and campaigns.
Our mission is to drive growth, improve operational efficiency and foster positive experiences for creators and agencies alike, resulting in a fun and safe space for all our LIVE users.
As part of this, we're currently looking for an Operations Intern who will work closely with the TikTok LIVE UK team based in London.
Responsibilities:
- Daily Operations: Assist in resolving various issues encountered by creators during the LIVE process by addressing day-to-day challenges including trust and safety concerns, operational hurdles and technical issues
- Training and Education: Assist in developing and/or localising educational materials for creators, ensuring they are well-versed in operational guidelines, trust and safety policies and platform features
- Campaign Operations: Support in planning, localising and executing campaigns to help deliver a seamless experience for creators, as well as summarising and analysing campaign results to identify future improvements
- Operational Processes: Deep-dive operational challenges faced by Creator Managers in their daily workflows and help to implement improvements in order to increase team's overall operational efficiency
Qualifications
Minimum Qualifications:
- Currently pursuing a Bachelor's or Master's degree and available to start immediately
- Able to start as soon as possible for duration of at least 3 months (6 months is preferred)
- Fluent English is required for communication and writing skills
Preferred Qualifications:
- Strong analytic background with extensive experience of using data to inform decision-making
- Experience of live-streaming either as a creator or a consumer, good understanding of broader media landscape
- Ability to work largely autonomously in a fast-paced and dynamic environment
- Fluent Mandarin is preferred to enable efficient communication and collaboration
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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