Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
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The Data Center Infrastructure Services (DCIS) team sits within TikTok's global technology structure and supports the company's fast growth by building and operating hyper-scale data centers, managing the life cycle of server fleet, providing cloud solutions, and developing various infrastructure services, making sure they are scalable and are reliable.
This role is an excellent opportunity for individuals looking to kickstart their career in Data Center Operations (DCO). Interns will work closely with DCO engineers and team leads to support the maintenance, security, and day-to-day operations of our data center facilities. Interns will be responsible for diagnosing and resolving server issues, escalating issues and working collaboratively with remote teams. Additionally, you might get an opportunity to work within the server rack lifecycle process and focus on helping buildout computing and storage environments.
Responsibilities:
- Provide break-fix support to the IT infrastructure and ensure all safety/security policies & standards are adhered to on site by visitors.
- Work within a ticketing system process in support of server fleet.
- Perform power cycles, troubleshooting, and replace failed components such as cables/hard drives/motherboards and network devices.
- Physically assist in moving and installing equipment.
- Establish strong working relationships with various internal teams and external partners.
- Hardware troubleshooting under DC Ops Engineer supervision, understand the importance to meet SLA's against assigned trouble tickets, interact with third party vendors & contractors who are working on site
Qualifications
Qualifications
Minimum Qualifications:
- Candidates must have a high school diploma or equivalent and be available full time in June 2025 for 3 months and attendance on site 5 days a week.
-To be eligible for this summer intern program, candidates must be in their second year of a bachelor's degree program or in their final year of a master's program.
- Basic knowledge of hands-on experience with computer hardware /repair and operating systems.
- Professional communication skills, both verbal and written.
- Ability to work well with others in a team environment, displaying excellent time management skills, willingness to learn and take on new challenges.
- Ability to safely lift & move a minimum of 20kg
Preferred Qualifications
- Experience in IT Support or technical roles is an advantage.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.