Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
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About the Team
We are a team responsible for the full chain of operations for TikTok creators on TikTok. By joining us, you will provide various tangible services from basic to advanced for creators who produce high-quality content on TikTok, increase their willingness and experience to operate on TikTok, and truly observe the changes your efforts bring to creators. Ultimately, we will build TikTok into a future-oriented content platform.
Responsibilities
1. Collect experience issues through various channels, analyze the experience issues of TikTok creators in the entire content moderation process, and clarify improvement directions and product optimization requirements. Responsible for reducing negative experience of creator moderation process.
2. Communicate and collaborate across local and global teams, including teams based in China where Chinese will be used in daily working environment, optimize the existing content moderation experience process, jointly formulate strategies with relevant teams, and ensure the implementation of strategies.
3. Build various issue discovery mechanisms and cross-departmental cooperation mechanisms to monitor the impact of changes in content moderation business on creator experience.
Qualifications
Minimum Qualifications
1. Bachelor's degree or above, with more than 3 years of experience in creator operations, a certain understanding of internet content products
2. Have empathy for users, able to think from the perspective of creators, identify problems, and solve actual experience issues for creators.
3. Have a certain ability in internet product data analysis, excellent logical thinking, and results-oriented.
4. Proficiency in using English as working language.
Preferred Qualifications
1. Proficiency in using Chinese as working language.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2