At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.

Responsibilities
- Build and lead a team to develop data-driven strategies and policies to enable the e-commerce business, evaluate partners' onboarding policies, post-onboarding policies and behaviours, e.g., fulfillment and services etc.
- Maintain a keen understanding of the market and regulatory conditions to inform strategy development.
- Responsible for partners' regulatory and platform policy compliance management, building up the implementation process and working closely with cross-functional partners, such as product and tech teams, to optimise enforcement system efficiencies.
- Responsible for mitigating the number of partners on the commerce platform who actively and consistently attempt to engage in non-compliance. Ensure constant improvements of partners' compliance, risk and experience related top line metrics.
- Lead initiatives to promote transparency and understanding of policies, improving partners' awareness, comprehension of policies, and support partners to better compliantly operate on the platform.

Qualifications

Minimum Qualifications:
- Bachelor degree preferably in a quantitative field such as Analytics, Statistics, Mathematics, Engineering, Economics, Data Science or equivalent degree.
- Proven Experience of e-commerce governance strategies or policy-making.
- 5+ years of proven experience in related domains, including Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking and Operations Management, or Ecommerce Strategy, Seller or Product Growth, Risk, Compliance, or Experience programs.
- At least 2 years of experience leading teams and managing cross functional partnership.
- Proficiency in English is required for this role.

Preferred Qualifications:
- Excellent stakeholder and program management skills, to influence cross-functional stakeholders and senior leaders to achieve results. Preferable in demonstrated ability to navigate successfully in ambiguity, with multiple priorities in a fast-paced, changing environment.
- Experience in explaining complex solutions in a simple way and able to influence others without authority.
- Highly data driven, with experience analysing and utilising data-driven methodologies for OKR business goal setting, and business analysis, e.g, policy making, risk discovery, or programme design. Strong risk, business, product, and research acumen.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2